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On the sign-in screen, choose Forgot password? and enter your existing account email. Check your inbox and spam folder.

Open the latest reset link on the same iPhone, in the same SoloDesk installation where you requested it. If the link has expired, request a new one.

Install SoloDesk and sign in to your existing account. An internet connection is needed to retrieve your synced records.

Keep the original phone and app data until pending changes have synced and you have checked your records on the new phone.

Reconnect to the internet and check the app's cloud-confirmation status. Work that has not synced cannot be recovered from the cloud.

Do not uninstall the app, clear its data or create a replacement account to troubleshoot missing records.